Privacy Policy

Effective Date: 1 January 2026

Summit Ready Spray Foam respects your privacy. This policy explains what information we collect when you visit our website or get in touch about spray foam removal in Hartlepool and County Durham, how we use it, and the choices you have. We keep things straightforward - no jargon, no hidden surprises. If you have questions after reading this, call us on 0142 921 7017 and we will talk you through it.

Information We Collect

When you contact us for a quote or to book spray foam removal, we collect the details you give us. That usually includes your name, phone number, email address, and the property address where the work is needed. If you tell us about the foam in your loft, the age of your roof, or access arrangements, we keep that too so our team knows what to expect on the day.

If you use our website, we may automatically collect technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find us and make the site easier to use. We do not collect more than we need to answer your enquiry and carry out the work.

How We Use Information

We use your information to respond to your enquiry, provide a quote, arrange a site visit, and carry out spray foam removal at your property. We also use it to keep you updated about your booking, send invoices, and handle any follow-up questions after the work is done.

With your consent, we may send you occasional updates about our services or seasonal maintenance tips. You can opt out at any time by calling or emailing us. We never sell your details to other companies.

Cookies and Tracking

Our website uses cookies - small text files stored on your device - to help the site work properly and to understand how visitors use it. Some cookies are essential for basic functions like page navigation. Others help us see which pages are popular so we can improve them.

You can set your browser to refuse cookies or alert you when a cookie is being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still contact us by phone or email.

Analytics and Third-Party Tools

We use trusted third-party tools, such as website analytics, to see how people find and use our site. These tools collect anonymous data like page views, time on site, and general location. They do not identify you personally.

We may also use third-party services for email or scheduling. These providers only access the information needed to perform their function and are required to keep it confidential. We do not share your personal details with advertisers.

Data Sharing and Disclosure

We only share your information when it is necessary to run our business or when the law requires it. That might mean sharing your address with our removal team so they can find your property, or passing details to a payment processor if you pay by card.

We do not sell, rent, or trade your personal information. If we ever need to share data with a new supplier, we will make sure they meet our privacy standards and only use it for the agreed purpose.

Data Retention

We keep your information for as long as we need it to provide our services and meet our legal and accounting obligations. For most customer records, that means up to six years after your last interaction with us, so we can handle any warranty or tax matters.

When your information is no longer needed, we delete it securely or anonymise it so it can no longer be linked to you.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These include secure storage, restricted access for our team, and using reputable service providers.

No method of sending or storing data is completely secure, but we work hard to keep your details safe. If you ever suspect a problem, call us straight away on 0142 921 7017.

User Rights

You have the right to ask what personal information we hold about you, to correct anything that is wrong, and to request that we delete it where we no longer have a good reason to keep it. You can also ask us to stop using your details for marketing.

To make a request, contact us using the details at the bottom of this page. We will respond within one month. If you are not happy with how we handle your request, you can complain to the Information Commissioner's Office (ICO).

Children's Privacy

Our services are for homeowners and property managers, not children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their details, please contact us and we will delete the information promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we will make it clear on our website or contact you directly where appropriate.

Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please get in touch. We are happy to help.

Summit Ready Spray Foam, Hartlepool, County Durham. Phone: 0142 921 7017.

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